R&R Ice Cream (UK) Ltd Privacy Policy (14th February 2019) 

Welcome to R&R Ice Cream (UK) Ltd’s (“R&R”) privacy policy. R&R is part of the Froneri Group of companies. You can find out more about our Group of companies on www.froneri.com. 

R&R respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when interacting with us including when you visit our website and tell you about your privacy rights and how the law protects you. Please note that by providing data relating to any third parties (e.g. your family members) you confirm that you have permission from that third party to the provision of their data to us. We process third party data in accordance with this privacy policy. 

Please use the Glossary to understand the meaning of some of the terms used in this privacy policy. 

 1. Important information and who we are 

 Purpose of this privacy policy 

This privacy policy aims to give you information on how R&R collects and processes your personal data when you interact with us as a customer, supplier or other person including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition. 

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them. 

Controller 

R&R is the controller and responsible for your personal data (referred to as R&R, “we”, “us” or “our” in this privacy policy). If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below. 

 Contact details 

• Full name of legal entity: R&R Ice Cream (UK) Ltd 

• Email address: [email protected] 

• Postal address: Leeming Bar Industrial Estate, Leeming Bar, Northallerton, North Yorkshire, DL7 9UL 

• Telephone number: (01677) 423397 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

Changes to the privacy policy and your duty to inform us of changes 

This version was last updated on the date above and historic versions can be obtained by contacting us. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

Third-party links 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

2. The data we collect about you 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: 

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. 

• Contact Data includes billing address, delivery address, email address and telephone numbers. 

• Financial Data includes bank account and payment card details. 

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. 

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 

• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

• Usage Data includes information about how you use our website, products and services. 

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

If you fail to provide personal data 

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

3. How is your personal data collected? 

We use different methods to collect data from and about you including through: 

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 

• apply for our products or services; 

• create an account on our website; 

• become a customer, supplier or enter into other business relationships with us; 

• contact us with an enquiry or complaint; 

• interact with us using social media; 

• subscribe to our service or publications; 

• request marketing to be sent to you; 

• enter a competition, promotion or survey; or 

• give us some feedback. 

• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. 

• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below 

• Technical Data from the following parties: 

(a) analytics providers such as Google based outside the EU; 

(b) advertising networks based inside or outside the EU; and 

(c) search information providers based inside or outside the EU. 

• Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside or outside EU. 

• Identity and Contact Data from data brokers or aggregators based inside or outside the EU. 

• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU. 

4. How we use your personal data 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

• Where we need to perform the contract we are about to enter into or have entered into with you. 

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

• Where we need to comply with a legal or regulatory obligation. 

We may from time to time also rely on your consent as a legal basis for processing your personal data, although we generally only do this when sending direct marketing communications to you via email or text message or sharing your data with third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites). You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so (this does not include those scenarios where we rely on your consent). We have also identified what our legitimate interests are where appropriate. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.